CRAVE

• Business Process Models
• User Experience Acceptability Thresholds
• Detailed Staffing Models
• Work Calendars
• Indirect Financial Risks

EvidantSP offers businesses a complementary solution to leverage their existing investment in transactional monitoring tools by linking IT metrics to business characteristics so that performance analytics can be provided based on a business perspective rather than an IT view.

• Business Impact of IT: Analysis and reporting of IT in financial terms
• Customer Service Level Agreements (CSLAs): SLA reporting based on the business needs of IT service delivery
• Service Quality Metrics: Translating IT data into business focused customer service quality knowledge
• Transactional Statistics: Detailed analysis of data collected from IT transactional monitoring tools such as HP Mercury, IBM Tivoli, CA Wily, Compuware, Tevron, Auditec and others